Warranty Terms

1. Warranty Coverage

SHREECOM Ltd provides warranty coverage for products purchased through Jambos.Online against defects in materials, design, and workmanship for a period of 12 months from the original date of purchase, unless otherwise stated.

The warranty applies only to manufacturing defects that occur under normal use conditions.

2. Warranty Validation

Warranty service is valid only when the customer provides valid proof of purchase, including:

  • Original Tax Invoice or official receipt.
  • Date of purchase.
  • Product model number.
  • Serial number or IMEI number (where applicable).

SHREECOM Ltd reserves the right to refuse warranty service if product identification information has been removed, changed, damaged, or cannot be verified.

3. Warranty Service and Repair

Warranty repairs must be performed by SHREECOM Ltd or an authorized service center.

Repairs performed by unauthorized persons may invalidate the warranty. SHREECOM Ltd will not be responsible for damage caused by unauthorized repairs or modifications.

Repair or replacement under warranty does not extend or restart the original warranty period.

Replacement products may be provided as equivalent service units depending on product availability.

4. Warranty Limitations and Exclusions

This warranty does not cover:

  • Normal wear and tear.
  • Regular maintenance, cleaning, or replacement of parts due to normal usage.
  • Damage caused by misuse, abuse, or improper handling.
  • Physical damage, including drops, dents, scratches, or broken parts.
  • Screen damage, cracks, display lines, or impact damage.
  • Liquid or moisture damage.
  • Damage caused by unauthorized accessories.
  • Unauthorized repairs, modifications, or opening of the device.
  • Incorrect software installation, unofficial software updates, or software modification.
  • Damage caused by voltage fluctuations or electrical problems.
  • Failure to follow product instructions or safety guidelines.
  • Fire, accidents, natural disasters, or other causes beyond SHREECOM Ltd’s control.
  • Alteration, removal, or damage of serial number, IMEI number, or product identification labels.
  • Battery damage caused by improper charging, misuse, or use of non-approved chargers.
  • Evidence of battery tampering or damaged battery seals.

5. Liquid Damage

Devices exposed to liquids are not covered under standard warranty.

Liquid damage may include:

  • Using the device in rain or with wet hands.
  • Exposure to steam, humidity, or excessive moisture.
  • Accidental liquid spills.
  • Immersion in any liquid.
  • Moisture caused by environmental conditions.

Liquid-damaged devices may be repaired as an out-of-warranty service at the customer’s cost.

6. Screen Damage

Any screen-related damage, including:

  • Broken glass.
  • Cracks.
  • Display problems caused by physical impact.
  • Lines appearing on the screen.

will be considered out-of-warranty and repair costs will be charged to the customer.

7. SIM Card and Personal Data Responsibility

Customers are responsible for removing SIM cards, memory cards, and personal information before submitting a device for repair.

SHREECOM Ltd is not responsible for loss of personal data, applications, files, or information stored on the device during warranty service.

Customers should always back up their data before submitting a device for repair.

8. Warranty Inspection Process

Warranty status will be determined after inspection by the SHREECOM Ltd service team.

The customer will be informed about the warranty status after the device assessment.

If the device qualifies for warranty service:

  • Repair will be completed according to service availability.
  • Replacement may be provided where repair is not possible.

If the device is outside warranty:

  • Repair costs will be communicated to the customer.
  • Payment must be completed before the device is released.

9. Repair and Replacement Timeframe

Estimated service timelines:

Repair Service

  • Kigali: Minimum 2 working days after receiving the faulty device at the service center.
  • Outside Kigali: Minimum 4 working days after the device reaches the SHREECOM Ltd service center.

Replacement Service

  • Minimum 10 working days, depending on product availability.

Actual completion time may vary depending on repair complexity and availability of spare parts.