1. Application for Returns and Refunds
At Jambos.Online, operated by SHREECOM Ltd, we are committed to providing customers with genuine products and reliable service.
Customers may request a return and/or refund for purchased products according to the terms and conditions stated in this Refund and Return Policy.
A return or refund request can be submitted for eligible products purchased through Jambos.Online.
2. Eligibility for Return and Refund
Customers may request a return and/or refund in the following situations:
- The product was defective or damaged upon delivery.
- The customer received a product different from the one ordered.
- The product received does not match the description or specifications provided.
- The product has a confirmed manufacturing defect covered under warranty terms.
- A return is approved by SHREECOM Ltd after review.
Customers must submit their request through:
Email: sales.online@shreecom.africa
The request should include:
- Order number.
- Proof of purchase.
- Customer contact details.
- Description of the issue.
- Photos or videos showing the problem (where applicable).
2.1 Return Request for Received Products
Customers may submit a return or refund request within 48 hours after receiving the product.
If a return request is approved, the customer must return the product to the location provided by SHREECOM Ltd within the required timeframe.
The product must be inspected before final approval of the refund or replacement.
SHREECOM Ltd reserves the right to approve or reject return requests based on the product condition and applicable policy requirements.
2.2 Refund Request for Products Not Received
Customers may request a refund if:
- The expected delivery period has passed and the product has not been received.
- The order has been confirmed as delivered, but the customer did not receive the product.
SHREECOM Ltd will investigate the delivery status and determine the appropriate resolution.
Approved refunds will be processed according to this Refund and Return Policy.
3. Condition of Returned Products
To ensure a smooth return process, customers must return products in the same condition as received.
Returned products must include:
- Original packaging.
- Accessories included with the product.
- Manuals and documentation (where applicable).
- Proof of purchase.
Customers are advised to take photos of the product when received as evidence of its original condition.
Products showing signs of misuse, physical damage, or unauthorized modification may not qualify for return or refund.
4. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
SHREECOM Ltd will cover return shipping costs when:
- The wrong product was delivered.
- The product arrived damaged.
- The product has a confirmed manufacturing defect.
Customer will cover return shipping costs when:
- The customer changes their mind.
- The customer ordered the wrong product.
- The issue is not caused by SHREECOM Ltd.
In cases where responsibility is unclear, SHREECOM Ltd will review the situation and determine the appropriate solution.
5. Refund Process
Refunds will only be processed after:
- The returned product has been received.
- The product has been inspected.
- The refund request has been approved.
Approved refunds will be processed through the applicable payment method, including:
- Bank transfer.
- Mobile Money.
- Other available payment methods.
Refund processing time may vary depending on the payment provider and verification process.
6. Replacement and Exchange
Where applicable, SHREECOM Ltd may provide:
- Product replacement.
- Exchange with an equivalent product.
- Warranty repair service.