Terms & Conditions

About Jambos.Online and SHREECOM Ltd

Jambos.Online is an online shopping platform operated by SHREECOM Ltd, providing customers with access to genuine mobile phones, devices, accessories, and technology products.

SHREECOM Ltd is responsible for product warranty, after-sales service, technical support, and customer assistance for products purchased through Jambos.Online.

In case of any product issue, warranty claim, repair request, or service requirement, customers can contact SHREECOM Ltd for support according to the applicable warranty terms and conditions.

1. Important Information

Customers are advised to keep the original purchase documents, including the Tax Invoice or official receipt, as proof of purchase for warranty and service requests.

In some cases, a device may need to be returned to SHREECOM Ltd for inspection, repair, or replacement. The physical condition of the device will be considered before any warranty decision is made.

2. Warranty Period

The warranty period for eligible devices is 12 months from the date of the Tax Invoice or official purchase receipt, unless otherwise stated by the manufacturer.

The warranty covers manufacturing defects and faults that occur under normal usage conditions.

Repaired or replaced devices will continue under the remaining warranty period from the original purchase date unless otherwise specified.

3. Warranty Coverage and Exclusions

The warranty does not cover damage caused by misuse, accidents, or external factors.

Warranty will be void if the device has been damaged, including but not limited to:

  • Physical damage.
  • Liquid or water damage.
  • Damage caused by voltage fluctuation or electrical problems.
  • Broken screen, glass, or display damage.
  • Unauthorized repairs, modifications, or alterations.
  • Opened or tampered devices.
  • Damage caused by improper handling or misuse.
  • Damage caused by unauthorized accessories or attachments.

Warranty approval will be based on the condition of the device after inspection.

SHREECOM Ltd will not be responsible for additional damage that occurs during transportation.

4. Repair and Replacement Service

Repair Service

A repair service involves fixing a defective device by repairing or replacing necessary components to restore the device to proper working condition.

All warranty repairs are handled according to manufacturer standards and applicable warranty policies.

Replacement / Exchange Service

If a device cannot be repaired, SHREECOM Ltd may provide a replacement or exchange service according to warranty conditions and product availability.

Replacement devices may be new, refurbished, or service units depending on manufacturer policies and availability.

Replacement approval is subject to meeting all warranty requirements.

5. Warranty Repair Service

Eligible warranty repairs caused by manufacturing defects will be completed without additional repair charges.

Customers must provide valid proof of purchase, including:

  • Tax Invoice.
  • Official receipt.
  • Warranty documentation (where applicable).

6. Out-of-Warranty Repair Service

Devices outside the warranty period, or devices damaged due to reasons not covered under warranty, may require paid repair services.

Before any paid repair:

  • The device will be inspected.
  • A repair quotation will be provided.
  • Customer approval will be required before repair begins.

Repair costs may include:

  • Technical inspection fees.
  • Spare parts costs.
  • Service charges.

Payment may be required before the repaired device is released.

7. Liquid Damaged Devices

Devices damaged by liquid are not covered under standard warranty.

Liquid damage repairs are considered out-of-warranty services and will only proceed after customer approval.

Liquid damage repairs are not guaranteed because the extent of internal damage may vary depending on the condition of the device.

8. Customer Responsibilities

Customers are responsible for:

  • Backing up personal data before submitting a device for repair.
  • Removing personal accounts, passwords, and security locks when required.
  • Providing correct purchase information.
  • Keeping proof of purchase documents.
  • Ensuring the device is properly packaged during transportation.

SHREECOM Ltd is not responsible for loss of personal data during repair or service procedures.

9. Product Delivery and Inspection

Customers are advised to inspect products upon delivery.

Any visible damage, missing items, or delivery issues should be reported to Jambos.Online or SHREECOM Ltd within a reasonable period after receiving the product.

10. Customer Support

For product support, warranty claims, repairs, or any service-related inquiries, customers can contact SHREECOM Ltd.

SHREECOM Ltd provides warranty support and after-sales service for products purchased through Jambos.Online.