Refunds and Return Policy
1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund.
For the avoidance of doubt, an application for a refund and/or return may be made whether prior to or after the expiry of the Jambos.online Period as stated in the Terms of Service.
2. Application for the Return of an Item
Buyer may only apply for
(i) the refund of the Item where such Item has not been received by Buyer (“Unreceived Items”), or
(ii) the refund and/or return of an Item received by Buyer (“Received Items”) in the following circumstances:
- The Item was defective and/or damaged on delivery;
- Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, color, etc.) to Buyer;
- The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
- By way of private agreement with Seller and Seller must send his/her confirmation to Jambos.Online confirming such agreement.
Buyer’s application must be submitted via the EMAIL jambos.online@shreecom.rw in accordance with Section 2.1 or 2.2 (as the case may be).
In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Jambos.Online to request Jambos.Online to continue to hold the purchase monies until a formal determination is available. Jambos.Online will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
2.1 Received Items
Buyer may raise a refund and/or return request up to 48 Hrs after (i) Buyer’s receipt of a Received Item delivered by a Jambos.Online Supported Logistics partner or (ii) the estimated delivery date (in respect of any other Received Item). Please note that, if required by Jambos.Online, Buyer must ship the Received Item to a location designated by Jambos.Online within two days(2) calendar days after the return request is raised. The approval of your request for refund and/or return will be made by Jambos.Online in its sole discretion. Buyer acknowledges and agrees that Jambos.Online’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Jambos.Online or its affiliates in relation to such decision.
2.2 Unreceived Items
Buyer may raise a refund request in respect of Unreceived Items:
(i) (in respect of Unreceived Items to be delivered by Jambos.Online Supported Logistics Partners) where the expected delivery date has passed or the status of the Unreceived Item on the Jambos.Online app has been updated as delivered, but Buyer has not received the Unreceived Item, and
(ii) (in respect of other Unreceived Items) at any time after the status of the Unreceived Item on the Jambos.Online app has been updated as having been shipped out.
The approval of your request for refund will be made by Jambos.Online in its sole discretion. Buyer acknowledges and agrees that Jambos.Online’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Jambos.Online or its affiliates in relation to such decision.
For any refund or return rejected by Jambos.Online where the relevant Item was received by Jambos.Online, Jambos.Online will organize the delivery of such Item to the relevant Buyer’s address pursuant to Section 2 above.
3. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
4. Liability of Product Return Shipping Fee
i) In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer’s return shipping fee. ii) In the scenario of the buyer’s change of mind, buyer shall get seller’s consent prior to the return request and buyer will bear the return shipping fee. iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Jambos.Online at its sole discretion will determine the party liable for the return shipping fee.
5. Refunds
Buyer will only be refunded after Jambos.Online has received the confirmation from the Warehouse department, that they received the returned Item, unless Jambos.Online has elected to expedite such refund or does not require Buyer to return the Item. The refund will be made to Buyer’s designated bank account, or Mobile Money Account whichever is applicable.